Frequently Asked Questions

Yes, our jewelry is hypoallergenic and made from high-quality materials such as stainless steel, titanium steel, and sterling silver. These materials are not only durable and long-lasting, but they also have hypoallergenic properties, making them ideal for those with sensitive skin.

Stainless steel is a popular choice for jewelry due to its strength and resistance to tarnish and corrosion. It is also hypoallergenic, meaning it is less likely to cause an allergic reaction compared to other metals such as nickel.

Titanium steel is another hypoallergenic material used in jewelry. It is lightweight, strong, and corrosion-resistant, making it an excellent choice for those who are active and need durable jewelry.

Sterling silver is a classic and timeless material used in jewelry. It is also hypoallergenic and has a bright, lustrous appearance that makes it a popular choice for a variety of jewelry styles.

We take pride in offering high-quality, hypoallergenic jewelry that is not only stylish but also safe for those with sensitive skin. If you have any questions about our products or materials, please don't hesitate to contact our customer service team for assistance.

At our jewelry brand, Purajoia, we are committed to providing the highest quality pieces to our customers. We constantly search for the best workshops and suppliers to ensure that our jewelry is expertly made using only the finest materials.

Our pieces are handcrafted by skilled artisans in carefully selected ateliers around the world, and we work closely with our production partners to ensure that our jewelry is made ethically and sustainably, meeting our high standards for quality and durability. We use only high-quality, hypoallergenic, and durable materials, including Sterling Silver Titanium Steel  Stainless Steel and the best quality gold plating, to ensure that our jewelry not only looks beautiful, but is also kind to the environment and gentle on the skin.

As a proud Canadian company, we are committed to promoting sustainability and ethical practices in all aspects of our business. Our jewelry is made ethically and sustainably in carefully selected locations around the world, including Jaipur, India, and Bangkok, Thailand, both known for their rich history and expertise in jewelry making. We are proud to support their local communities and ensure that our production methods are environmentally friendly.

Our pieces are designed to be not only beautiful, but also functional and practical for everyday wear. We use hypoallergenic materials to ensure that our jewelry is gentle on even the most sensitive skin. Our pieces are also durable and built to last, so you can enjoy them for years to come.

We believe that every piece of jewelry tells a story, and we are honored to share our story with you through our thoughtfully crafted and environmentally friendly pieces. Trust us to bring you the best in quality, style, and sustainability.

At Purajoia, we are committed to providing our customers with high-quality jewelry that not only looks great but also lasts a long time. We understand that proper care is essential to maintaining the beauty and longevity of your jewelry, which is why we have put together this comprehensive jewelry care guide for our Stainless Steel, Titanium Steel, and Sterling Silver jewelry.

Our jewelry is crafted with care and precision, using only the finest materials to ensure its durability and longevity. To keep your jewelry looking its best, follow these care instructions:

Stainless Steel Jewelry Care:

• Clean your stainless steel jewelry regularly with a soft cloth and mild soap and water to remove dirt and grime.
• Dry your jewelry thoroughly after cleaning to prevent water spots and stains.
• Store your stainless steel jewelry separately from other jewelry to prevent scratches and damage.
• Avoid exposing your stainless steel jewelry to harsh chemicals, such as bleach or chlorine, which can cause discoloration and damage to the jewelry.
• Avoid wearing your stainless steel jewelry when swimming, showering, or engaging in any activities that could damage the jewelry.

Titanium Steel Jewelry Care:

• Clean your titanium steel jewelry regularly with a soft cloth and mild soap and water to remove dirt and grime.
• Dry your jewelry thoroughly after cleaning to prevent water spots and stains.
• Store your titanium steel jewelry separately from other jewelry to prevent scratches and damage.
• Avoid exposing your titanium steel jewelry to harsh chemicals, such as bleach or chlorine, which can cause discoloration and damage to the jewelry.
• Avoid wearing your titanium steel jewelry when swimming, showering, or engaging in any activities that could damage the jewelry.

Sterling Silver Jewelry Care:

• Store your sterling silver jewelry in a cool, dry place, away from sunlight and moisture, to prevent tarnishing.
• Clean your sterling silver jewelry regularly with a soft cloth and a silver polishing cloth to remove tarnish and restore shine.
• Store your sterling silver jewelry separately from other jewelry to prevent scratches and damage.
• Avoid exposing your sterling silver jewelry to harsh chemicals, such as bleach or chlorine, which can cause discoloration and damage to the jewelry.
• Remove your sterling silver jewelry before swimming, showering, or engaging in any activities that could damage the jewelry.

We hope these care instructions will help you keep your jewelry looking its best for years to come. If you have any questions or concerns about caring for your jewelry, please don't hesitate to contact us for assistance.

Purajoia is proud to offer you a completely secure shopping experience. Our site is authenticated by VeriSign, which means that all confidential or other information related to your credit card is encrypted and coded by the SSL protocol. We do not store any confidential information on our server. 

At Purajoia, we offer a variety of safe and secure payment methods to ensure a hassle-free shopping experience for our customers. We accept major credit cards including Visa, Mastercard, American Express, and Discover. Additionally, we also accept payment through PayPal, Apple Pay, and Google Pay.

All transactions on our website are secured with SSL encryption technology, which means that your payment information is protected and kept confidential. We take your privacy and security seriously and work hard to ensure that your information is safe and secure.

If you have any questions or concerns regarding payment methods, please feel free to contact our customer service team who will be happy to assist you.

At Purajoia, we understand that sometimes things don't work out as planned. If for any reason you are not completely satisfied with your purchase, we offer hassle-free exchanges and refunds for orders within the US and Canada.

To initiate a return or exchange, please contact our customer service team within 30 days of purchase. Items must be in their original condition, with all tags and packaging intact. Once we receive your returned item, we will process your refund or exchange within 3-5 business days.

Please note that shipping fees are non-refundable and return shipping costs are the responsibility of the customer, unless the item received is incorrect or damaged.

If you have any questions or concerns about our exchange and refund policy, please do not hesitate to contact us. We are committed to ensuring that you are completely satisfied with your purchase from Purajoia.

Yes, we do ship internationally! At Purajoia, we are proud to offer shipping to 16 countries around the world. Our international shipping destinations include:

• North America: Canada and United States
• Europe: Ireland, France, Germany, Finland, Belgium, The Netherlands, Luxembourg, Italy, Spain, Austria, Monaco, and United Kingdom
• Oceania: Australia and New Zealand

Please note that shipping times may vary depending on your location, customs clearance, and other factors outside of our control. We strive to provide accurate shipping estimates and tracking information for all orders, so you can stay up-to-date on the status of your package. If you have any questions about international shipping, please don't hesitate to contact us at contact@purajoia.com.

At Purajoia, we want to ensure a smooth and hassle-free shopping experience for our customers, especially when it comes to customs and import taxes. Please note that for international orders, customs and import taxes may apply depending on the destination country. These fees are not included in the item price or shipping cost and are the responsibility of the buyer.

Customs and import taxes vary from country to country, so we recommend that you check with your local customs office for more information on potential fees. Please be aware that customs clearance procedures may cause delays beyond our original delivery estimates.

To help make the process as smooth as possible, we provide all necessary documentation and labeling required by customs officials. However, we cannot be held responsible for any packages delayed, held, or confiscated by customs officials.

If you have any questions or concerns regarding customs and import taxes, please do not hesitate to contact us. Our team will be happy to assist you in any way we can.

✔︎ Processing Time:

Our processing time for all orders is 1-3 business days, during which we will prepare your order for shipment. Please note that this processing time may be longer during peak sales periods or if your order requires additional verification.

➟ Custom-made : 6 - 9 business days

✔︎ Shipping Time:

We are pleased to offer fast and free shipping on all orders. Our estimated shipping times are as follows:

• USA: 4-9 business days
• Canada: 7-9 business days
• Europe: 4-9 business days
• Australia: 7-14 business days

Please note that these are estimated shipping times and are subject to change depending on factors beyond our control, such as customs delays or weather disruptions. We cannot be held responsible for any delays caused by the shipping carrier or customs.

✔︎ Shipping Rates: We offer free shipping on all orders.

✔︎ International Orders: International orders may be subject to customs and import duties, which are the responsibility of the customer. We recommend that you contact your local customs office for more information on the fees and taxes that may be charged.

If you have any further questions or concerns about our shipping policy, please do not hesitate to contact us. We are committed to providing the best customer service possible and will do our best to assist you with any inquiries.

We understand that it can be frustrating to not receive your order after waiting for it. Please note that we are not responsible for lost or stolen packages after the shipping carrier has dropped them off at their destination. However, we suggest that you take a few steps to locate your package. First, check around the vicinity of the shipping address and with your neighbors to see if they may have received the package for you. Additionally, sometimes shipping carriers may leave packages in hidden locations to prevent theft, so be sure to check around your property thoroughly. We recommend waiting at least three business days to see if anything turns up.

If you have taken these steps and still have not received your package, please contact us by email at contact@purajoia.com. Our team will do our best to further assist you and resolve the issue as quickly as possible.