Returns / Exchanges

At Purajoia, we understand that sometimes things don't work out as planned. If for any reason you are not completely satisfied with your purchase, we offer hassle-free exchanges and refunds for orders within the US and Canada.

To initiate a return or exchange, please contact our customer service team within 30 days of purchase. Items must be in their original condition, with all tags and packaging intact. Once we receive your returned item, we will process your refund or exchange within 3-5 business days.

Please note that shipping fees are non-refundable and return shipping costs are the responsibility of the customer, unless the item received is incorrect or damaged.

If you have any questions or concerns about our exchange and refund policy, please do not hesitate to contact us. We are committed to ensuring that you are completely satisfied with your purchase from Purajoia.