Yes — always. We offer free worldwide shipping on every order, no minimum, no exceptions. No code needed.

Orders are processed within 1–3 business days for quality check and polishing, then shipped tracked.

— Canada & USA: 5–8 business days
— Europe: 5–9 business days
— Australia: 7–10 business days
— Rest of World: 7–14 business days

Once your order ships, you'll receive a confirmation email with your tracking number. You can also track your order anytime at purajoia.com/pages/tracking.

We're so sorry to hear that. Please contact us within 48 hours of delivery at contact@purajoia.com with a photo of the damage and your order number. We'll make it right immediately.

You'll receive a confirmation email immediately after placing your order. If you don't see it within a few minutes, please check your spam folder or contact us at contact@purajoia.com.

We process orders quickly, but contact us as soon as possible at contact@purajoia.com and we'll do our best to accommodate your request before it ships.

We offer a 30-day money-back guarantee. If you're not completely satisfied, return your item within 30 days of delivery — unworn, in its original condition and packaging. See our full Shipping & Returns policy →

Email us at contact@purajoia.com with your order number and reason for return. We'll respond within 24 hours with next steps.

Once we receive and inspect your return, your refund will be processed within 5–7 business days to your original payment method.

Out of stock items will show as unavailable on the product page. You can contact us at contact@purajoia.com to be notified when it's back.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.

Enter your promo code at checkout in the "Discount code" field. Only one code can be applied per order. Codes cannot be combined with other offers unless stated.

Absolutely. All transactions are encrypted and processed securely through Shopify Payments. We never store your payment information.

Yes — 100%. Our jewelry is crafted with 18K Gold PVD plating on 316L stainless steel, which makes it fully waterproof and sweat-proof. Shower in it, swim in it, sleep in it. It's designed to never be taken off.

Never. Unlike regular gold-plated jewelry, our 18K Gold PVD process creates a permanent bond that won't fade, chip, or tarnish — even with daily wear and water exposure.

Yes. All Purajoia pieces are 100% hypoallergenic and nickel-free. They are safe for all skin types, including the most sensitive skin.

All our jewelry is made with 316L Surgical Grade Stainless Steel as the base, finished with 18K Gold PVD plating. This combination is what makes our pieces waterproof, tarnish-free, and hypoallergenic. See our Materials Guide →

Simply wipe with a soft dry cloth after heavy exposure to saltwater or chlorine. Store in your signature Purajoia pouch when not wearing. That's it — no special products needed.

We stand behind the quality of every piece. If you experience any manufacturing defect, contact us at contact@purajoia.com and we'll take care of it.